Florida Statutes § 400.0075

“Complaint notification and resolution procedures under the public health law”

Any complaint verified by an ombudsman council as a result of an investigation or onsite administrative assessment must be identified and brought to the attention of the long-term care facility administrator in writing. The administrator must take remedial action upon receipt of the document. If the ombudsman believes that the long-term care facility committed a criminal act, the ombudsman must provide information to the local law enforcement agency. If the long-term care facility fails to take action on a complaint by the state ombudsman council, the council may seek various remedies including recommending to the Department of Elderly Affairs and the Agency for Health Care Administration that the long-term care facility no longer receive Medicaid payments.