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958. Mass. Code Regs. 3.303. - Carrier and Utilization Review Organization Records of Grievances
Link to the law
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Current as of June 2015
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Carrier and Utilization Review Organization Records of Grievances
The insurance carrier must establish a system to maintain records of each grievance that is filed and the outcomes. Those records must be kept for a seven years, and may be inspected by the Commissioner of Insurance and the Department of Public Health.
Current as of June 2015
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