Please consider making a donation to keep this project's resources available at no cost to the public. Your donation will support new research, updates to current resources, and website maintenance for HealthInfoLaw.org.
Florida Administrative Code § 59B-14.004
Link to the law
This will open in a new window
Current as of June 2015
This will open in a new window
“Satisfaction survey reporting requirements under the Agency for Health Care Administration regulations”
Health insurers must annually report data using the Consumer Assessment of Health Plans (CAHPS) questionnaire of the National Committee for Quality Assurance (NCQA) to the Agency for Health Care Administration. The data must include health plan customer service, health plan claims processing, overall satisfaction with the health plan, and the age, gender, health status, race, level of education, ethnic group of an enrollee.
Related laws:
Current as of June 2015
.png)